Common Questions
What is gelato?
Gelato is a dense, smooth frozen dessert that originated in Italy.
What’s the difference between ice cream and gelato?
Gelato and ice cream are more similar than you think. Ice cream is made with heavy cream, while gelato is made with milk. Gelato is lower in fat, denser, and has less air because it’s churned slowly in small batches. It’s also served at a slightly warmer temperature, so it’s softer and less icy. Ice cream is usually harder and icier, but both share the same basic ingredients.
Are you open all year round?
Because our business is seasonal, we usually close during the winter months (December–March). During that time, you can still order cakes, pints, or pans for pickup at our shop. To place an order, send us an email or fill out our Get in Touch form.
Do your flavours rotate?
We have 50+ flavours, so we can’t scoop all of them at once. Our menu rotates weekly based on requests and what’s in stock.
Do you offer dairy-free and vegan gelato?
Yes. We offer a wide selection of sorbettos (water-based gelato) and vegan gelato made with oat milk or coconut milk. All of our sorbettos and vegan flavours are dairy-free and vegan.
How do you handle gluten allergies?
We take allergies and dietary needs very seriously. We offer many gluten-free flavours and gluten-free cones made with rice flour. Our gluten-free cones are stored in a separate case to help reduce cross-contamination. For guests with celiac disease, we can also grab a fresh scoop to reduce the risk of cross-contamination. Please let our staff know about any gluten allergies.
How do you handle nut allergies?
For nut allergies, we keep our nut flavours in a separate case and use different scoops for nut and non-nut flavours. There is still a risk of cross-contamination because everything is made in the same machines, and we are not a nut-free facility. We can scoop from a fresh tub in the back upon request. Please let our staff know about any allergies.
Do you have low-sugar or sugar-free options?
Yes. We offer three sugar-free flavours—chocolate, vanilla, and raspberry—sweetened with sucralose. They are low in sugar and suitable for many diabetics, but they still contain natural sugars from milk.
When is pistachio available?
Pistachio is one of our most popular flavours, so it sells out fast. We usually offer it on weekends only (Saturday and Sunday) in limited batches—so come early. You can also pre‑order pistachio pints to make sure you don’t miss out.
How can I order gelato pints or cakes over the winter?
We’re open for pre‑orders on pints and cakes all winter long. To place an order, email us at info.perfectscoop@gmail.com or fill out the inquiry form on our Cakes, Pints & Wholesale page. Depending on flavour availability, most orders are ready within 24–48 hours. During peak winter, we may offer specific pickup days, which we’ll confirm with you when you order.
Any other questions? Email us at info.perfectscoop@gmail.com or give us a call at 905-985-6556.